At Vysana Clinic, we are committed to providing safe, inclusive and person-centred care for all patients. We aim to ensure our services are accessible and responsive to individual needs.
If you require additional support, please let us know so we can make appropriate arrangements.
Our Commitment to Inclusive Care
We treat all patients with dignity, respect and fairness, regardless of:
- Age
- Disability
- Gender identity
- Marriage or civil partnership status
- Pregnancy or maternity status
- Race or ethnicity
- Religion or belief
- Sex
- Sexual orientation
We comply with the Equality Act 2010 and do not tolerate discrimination of any kind.
Reasonable Adjustments
If you have a disability or health condition that may affect your visit, we can make reasonable adjustments where possible.
This may include:
- Additional appointment time
- Ground floor access (where applicable)
- Clear communication support
- Written information in accessible formats
- Support with completing forms
We kindly ask that you inform us at least 48 hours before your appointment where possible, so we can make appropriate arrangements.
Chaperone Policy
We are committed to maintaining patient dignity and comfort.
If your consultation or treatment involves an intimate examination or procedure, you may request a chaperone.
A trained chaperone can be provided upon request. We ask that you inform the clinic at least 48 hours in advance, where possible.
You may also bring a family member or friend to your appointment if you prefer.
Language Support
If English is not your first language and you require support to understand your consultation or treatment, please inform us in advance.
Where possible, we will assist in arranging appropriate language support.
Safeguarding
Vysana Clinic is committed to safeguarding children and vulnerable adults.
All staff receive appropriate safeguarding training. If we have concerns about a patient’s safety or wellbeing, we will act in accordance with local safeguarding procedures.
Communication & Consent
We believe in clear, transparent communication.
Before any treatment is provided, we will:
- Explain the proposed treatment
- Discuss risks, benefits and alternatives
- Answer any questions you may have
- Obtain informed consent
If you need additional time, clarification or written information, please let us know.
Feedback
We welcome feedback on how we can improve accessibility and patient experience. If you have suggestions or concerns, please contact us directly or refer to our Complaints Procedure.
Contact
Vysana Limited, The King Centre, Main Street, Oakham, Leicestershire, LE15 7WD
Call: 01572 827085
Email: information@vysana.com